Frequently Asked Questions

What type of film do you process?

35mm Color and BW Negative, 16mm Ultra-16mm and Super 16mm Color and Black and white negative, 16mm Black and White Reversal, Super 8mm Black and White Reversal, Super 8mm Color Negative. We can also cross process color reversal as negative, and can run bleach bypass processing on color negative films.

Can you transfer film to digital?
Yes. We will convert the film to a digitized format and record it to your choice choice of digital media.

How long will it take to process my order?
A typical turnaround for negative processing with a HD video transfer or 2K scan is 3-5 days Super-8mm films can be 7-14 days. Black and White Reversal films are processed daily. Color Negative film is processed daily. Black and white Negative film is processed twice a week. Super 8mm Color negative film is typically developed daily. Rush orders are available for an additional cost.

How much will it cost to ship my order?
Click on the ‘shipping tips and estimates’ tab to get a reasonable estimate of the cost.

I am shipping my film to Cinelab, what is important for me to know?
Following these tips will help us process your order quickly and efficiently and get it back to you the way you want it. First, make sure you fill out the order form completely and all information is clearly legible. Package your film in light-safe, taped cans. Indicate “FILM- NO XRAY” on the outside of the package. Each film can should be labeled indicating 1: Type of film, emulsion number, camera roll # and project title with your name and any special instructions.

Do you process reversal film?
Yes, we process reversal for B&W 16mm and Super 8mm films. We start running E6 Ektachrome color reversal in May 2018 and we can cross process this type of film as a negative.

Do you have Data scan capabilities?
Yes. We have three data scanners from 2K to 10K and HDR and Full Immersion Liquid Gate.

What is the upgraded 1080p option?
Cinelab has the latest model of the DFT Spirit Telecine for 1080P scans and 8mm work is scanned on our data scanner to 1080P We offer best light transfer by the foot and by the hour.

Can I supply my own tape stock or portable hard drive for the transfer?
Yes, however, there is no guarantee against defects in the tape or the failure of your hard drive. How many stops can film be pushed/pulled? Two stops is the maximum this lab will push or pull film. We can only push or pull BW reversal one stop.

Can I shoot old film and what might the results be?
In general dated film has lower contrast and increased grain - this is called base fog. You should always shoot a test roll to determine the state of the stock before you begin shooting your film. We advise that you do not use dated film if the footage is critical. Older forms of ektachrome or kodachrome may require an antiquated developing process and you should call the lab to ask if it is possible for us to work with it. If not we may be able to reccommend a lab who can.

Do you do tail tests?
Yes we do. They cost $10 per tail test.

What is the Limit of Liability of the lab in case of lost or
damaged film?

Submitting any film, print, negative or digital image/movie files to Cinelab Inc. for processing, printing, digital transfer or other handling constitutes an AGREEMENT by you that any damage or loss by our companies, subsidiary or agents, will only entitle you to replacement with a like amount of unexposed film and processing. Except for such replacement, the acceptance by our company, subsidiary and or agents of the film, print, negative or digital file is without other warranty or liability expressed or implied, and recovery for any incidental or consequential damage is excluded. Cinelab Inc. shall not be liable for any loss of income or profits, loss of contracts or for any indirect or consequential loss or damage of any kind howsoever arising from any lost or damaged material submitted to Cinelab Inc.

Find out more about processing and other
lab terms on our FILM SCHOOL page.